• Secure Payments

  • Secure Payments
  • Secure Payments
  • Secure Payments
  • Secure Payments
  • Secure Payments
Free Delivery on
orders over £50/€60
Free
Reserve & Collect

Privacy Policy

At Harry Corry we are committed to protecting the privacy and security of our customers and site visitors. We are open about our security and privacy policies, on this page you can find out exactly which details we receive when you browse and shop with us, how we may use it, and how we try to keep it safe and secure.

Information we gather from you

When you register or place an order with Harry Corry, we gather a little information about you to help us provide a better service to you now and in the future. Information collected:

·         When you place an order we will ask for your name, address, phone number, email address and delivery details.  We need this information to process your order and/or notify you at the various stages of your order.  This information is accessible by relevant Harry Corry Head Office departments and, if selected, your chosen Harry Corry store.  It may also be used by appropriate third parties as explained below.

·         To pay for your purchases we will ask you to choose your preferred payment method or site.  We currently offer payment via Sagepay and Paypal as they are considered secure and reputable.  You will temporarily move to the site you have chosen and they will need various details from you in order to process the payment.  The terms and conditions regarding how they handle/use this information is available on their respective websites.  For Sagepay please go to: http://www.sage.com/company/privacy-policy-and-cookies For Paypal please go to:  https://www.paypal.com/uk/webapps/mpp/ua/privacy-full.  When you have completed the purchase you will automatically be returned to the Harry Corry site.

·         We also keep a record of all orders you have placed with us. In the unlikely event that you experience any issues with your order this enables us to deal with it efficiently and in a timely manner. This also helps us understand what interests you so we can tailor future offers to suit you.

·         If you are receiving a home delivery then we may use third parties to deliver your order to you.  In which case we need to provide them with your name, address and contact number to organise delivery/resolve any delivery problems.  We currently use DPD however we may need to use another supplier depending on the delivery address.  If you have any queries please contact our customer service team on: +4428 90 606826

·         We may use a third party to gather feedback from you regarding the service you received from us or your reviews on the product(s) you have purchased.  They need certain information to be able to contact you, to confirm the validity of the order and to request the feedback from you on the correct products.  We currently use Trustpilot and you can review their full policies on their website at www.trustpilot.com

·         With your consent, we may also contact you with offers we think may be of interest to you. If you do not wish to hear from us please contact our customer services team at any time on +4428 90 606826 .  You may opt-out of our email newsletter at any time by clicking the unsubscribe link at the bottom of the email.

·         If you use our Harry Corry Support chat box on the website, this is operated through Zendesk. They will use anonymised information concerning your visit to enable you to talk to us and for us to chat to you via the chat box and help you on the site. Only selected Harry Corry staff have access to this facility.  In order to help you they will be able to see the name of the Harry Corry webpage(s) you are on/have visited.  You may request a copy of the information you submitted/received via the chat, however we can only retrieve this if you provide your email/name when you access the chat box.  For more details on the privacy and security policies of the chat box operator please visit their website https://www.zopim.com

Online advertising we use

We may use Google AdWords and/or Bing Ads to advertise Harry Corry across the Internet.  We may at some point also use AdWords Remarketing which will display relevant ads tailored to you based on what parts of the Harry Corry website you have viewed using cookies. Google AdWords Remarketing / Bing Remarketing allow us to tailor our marketing to better suit your needs and only display those ads that are relevant to you.

Rest assured that the data contained in the cookies used in these adverts is completely anonymous and doesn't contain any of your personal details.

View our cookie policy

Disabling these adverts

If you would like to permanently opt out of receiving these ads you can download the Double Click opt out extension here .

Using DoubleClick's remarketing pixels

If you're using DoubleClick's remarketing pixels, your privacy policy can instead tell people to opt out of DoubleClick's use of cookies by visiting the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

Please note this will mean you are no longer served ads displaying relevant content while online.

Visitors to our website

When someone visits www.harrycorry.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies by Harry Corry Ltd

You can read more about how we use cookies on our Cookies Page.

Search engine

Our website search and decision notice search is powered by ???. Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Harry Corry or any third party.

Emails-Promotional offers and information

We use a third party provider, The Web Bureau, to deliver our customer emails. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see The Web Bureau’s privacy notice.

Security and performance

Harry Corry Ltd uses a third party service to help maintain the security and performance of the Harry Corry website. To deliver this service it processes the IP addresses of visitors to the Harry Corry website.

People who contact us via social media

If you send us a private or direct message via social media the message will be used internally and may be printed/distributed. All contact should comply with Company Policies and legislation.  If deemed appropriate, it may be shared with local authorities/legal advice sought.  

People who call our helpline

When you call Harry Corry Ltd or any of its branches/departments your call may be recorded for training, monitoring or other purposes.  We use this information to help improve our efficiency and effectiveness, as well as staff protection etc.

People who email us

Any email sent to us/our equipment/premises/employees, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with Company policy.  Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

People who use our support chat box online 

We use a third party provider, Zendesk, to supply and support our chat box, which we use to handle customer enquiries in real time.

If you use the chat box service we will collect your name (optional, if given), email address (optional) and the contents of your chat box session. This information will be retained and will not be shared with any other organisations.

You can request a transcript of your chat box session if you provide your email address at the start of your session.

People who make a complaint to us

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide.

We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained after closure. It will be retained in a secure environment and access to it will be restricted.

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

We may share the information with the relevant authorities/ seek legal advice.

Job applicants, current and former Harry Corry employees

When individuals apply to work at Harry Corry, we will only use the information they supply to us to process their application and to monitor recruitment statistics. We may disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau.

Personal information about unsuccessful candidates will be held for a period of time after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.  We retain any information required for legal duties eg monitoring return in N.I.

Once a person has taken up employment with the Harry Corry, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes relevant to that person’s employment. Once their employment with Harry Corry has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.

Complaints or queries

Harry Corry tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Harry Corry Ltd’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Access to personal information

Harry Corry Ltd tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Legislation 1998. If we do hold information about you we will:

·         give you a description of it;

·         tell you why we are holding it;

·         tell you who it could be disclosed to; and

·         let you have a copy of the information in an intelligible form.


To make a request to Harry Corry Ltd for any personal information we may hold you need to put the request in writing to the address provided below:

Harry Corry Limited
Units 11-14
City Business Park
Belfast
BT17 9GX 

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us.

Disclosure of personal information

In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we will need to share personal information with the person/department/company concerned and possibly with other relevant bodies.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

How to contact us

If you want to request information about our privacy policy you can contact us.

General

The information, which you supply to us, is treated confidentially. Your information will be kept internal to Harry Corry, except where specified above.  All information such as your name, address, phone number and email address is stored on secure servers. All your personal details are protected to and treated as confidential in line with Data Protection and Consumer Legislation.

It is vital that the information you provide when you register as a customer is true, accurate, current and complete in all respects. You also must agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. If your details are incorrect or change please contact us immediately to notify us of the change.

Policy Review

Our policies may be reviewed/updated at any time so please check here regularly. 

We keep our privacy notice under regular review. This privacy notice was last updated on 12th April 2017.