1 Year Placement Clerical Officer - Stock Department - Head Office, Dunmurry
37.5 hours per week
POSITION: Clerical Officer – Stock Department (Placement)
REPORTING TO: Stock Manager
LOCATION: Head Office, Dunmurry
NORMAL HOURS OF WORK: 37.5 Hours per week (Mon-Sat) Due to the nature of this position flexibility is required
MAIN DUTIES: To maintain and support an effective and efficient service to our stores and Head Office departments, ensuring a high level of quality, service and professionalism at all
times. To assist with the processing, packing and dispatch of stock for online orders and inter-store transfers.
KEY TASKS AND DUTIES
A successful candidate should be able to:
Provide administrative support in the Stock department to our stores and other Head Office departments.
Deal with enquiries via telephone and email from our customers, stores and other Head Office departments.
Processing online orders. This is an active role which includes daily work within our Warehouse; picking and packing stock for online orders and inter-store transfers.
Data input; update information and other records as necessary on computer system in line with data protection guidelines.
Produce and analyse reports.
Maintain the Company’s You Are the Difference customer service experience, therefore maximising the sales potential of the Company.
General office duties including; filing, maintaining record systems, message taking, dealing with correspondence and queries, efficient and proper use of photocopier and fax machine and maintaining a clean and tidy office.
Any other reasonable duties requested by management.
Measures of Performance
The effectiveness of administration and stock procedures, including maintenance of the Company’s record systems and processing of online orders and inter-store transfers.
The effectiveness of communication with the Stock Manager, stores, customers and other Head Office departments.
The effectiveness of support provided to customers, stores and Head Office departments.
Experience and up to date knowledge of IT systems including Microsoft Word and Excel
Experience of dealing with the general public
A passion for home interiors
Uses own initiative
Enthusiastic and positive customer focused individual
A proactive team player with a ‘can do’ attitude and a kind and considerate nature
To be able to show flexibility when required
Previous experience in a busy office environment undertaking a clerical role
Experience dealing with queries – via telephone and email
Previous experience processing, picking and packing stock for orders
Good organisational skills
Good communication skills
A Harry Corry Customer
Actively involved in the local community, a club or society
Clear Employment History
EXCELLENT WORKING CONDITIONS