Delivery & Returns
DELIVERY POLICY
Harry Corry are offering Free* Delivery to any address in
the UK and Ireland on all orders over £50/€60. *Some items are excluded.
To find out if your item is eligible please check the individual product pages.
Items marked "Collection Only" can be delivered free to our
stores but not to other addresses. Your local store may be able to offer
alternative arrangements on some products and you should contact them for
details.
Please take a moment to read the delivery notes as they
explain how and when your order will be delivered. We only delivery to the
mainland UK and Ireland.
1. We offer a standard delivery service through DPD
which usually takes between 4 to 10 working days. Working days are defined
as Monday to Friday apart from Bank Holidays or days of National Holiday. We
will endeavour to fulfil orders as quickly as possible, however, in the event
that an item is temporarily out of stock we will contact you as soon as
possible.
2. There are different delivery options throughout the UK
and Ireland please see the list below. The reason for this is that we
are charged different costs for different areas. The delivery charge is
clearly visible in the "Checkout" section after you choose what area
you want the items delivered to. This cost stays the same no matter how many
items you purchase.
Northern Ireland £3.95
Republic of Ireland €6.00
Scotland £3.95
Scottish Highlands £11.45
Scottish Islands £11.45
Isle of Man £12.00
England £3.95
Wales £3.95
3. All orders are sent as "recorded
delivery" and will require a signature at the delivery
address. All orders are tracked, you will receive an email from DPD to inform
you that your order is dispatched.
4. All deliveries must be deliverable to the address
stated. We cannot cater for timed deliveries. All delivery instructions must
be given at the time of placing the order. If you know that you will be at
work during the day and that no-one will be available at your house to sign for
your order at the time of delivery then please give your work address as
delivery address. We would also greatly appreciate a phone number that DPD can
contact you on should they need to confirm an address or delivery time.
5. We will only deliver outside of the UK and Ireland if we
are contacted directly and the customer is willing to pay the extra delivery
cost.
6. In the event that an item is out of stock and holding up
the rest of the order you will be notified and given the option of accepting
available items immediately and the rest to follow with no extra
cost
7. Should you experience any problems regarding deliveries,
please contact our Customer Order Hotline on 0044 2890 606826, further contact
details are available in the "Contact Us" section. If the item has
been processed and with DPD it is best to contact them directly.
8. We do not deliver outside of the U.K or Ireland due to
the prohibitive delivery cost. In special circumstances we may be able to
make exceptions. Please contact us on 0044 2890 606826 and we will do
our best to accommodate you.Please note
that we will not be able to offer a collection service on the products
that you may purchase and any returns will have to be organised by the
consumer.
9. Due to the travel times to the following areas we would
ask that you allow an extra 2 days for delivery: Shetland and Orkney,
Channel Islands, Scottish Highlands and Western Isles the Isle of Man, Cornwall
and Scilly.
Should you have any questions regarding our delivery options
please call our Internet customer helpline on:
When calling from the UK please dial 02890 606826
When calling from the Republic of Ireland please dial 04890
606826
When calling from outside of the UK or Ireland please dial
00442890 606826
Operators are available to take your calls from 9.00am to
5.30pm Monday to Friday.
RETURNS AND REFUNDS POLICY
Under the distance selling regulations you have the legal
right to cancel your order within 7 days of receipt of the goods. Cancelled
items must be returned in perfect condition, unused and with the original
packaging. Notice must be given within the 7 day period of cancellation. A full
refund will be given on the goods only.
If you wish to return a product please call our Customer
Order Hotline on the numbers below:
Please dial 02890 606826 from the UK
Please dial 04890 606826 from the Republic of Ireland
Please dial 0044 2890606826 from outside the UK and Ireland
Operators are able to take your call from 9.00am to 5.30pm
Monday to Friday. Or provide your notice of cancellation in writing to the
following e-mail address: orders@harrycorry.com
When calling the Internet Customer Helpline please state
your name and order number, our stock department will ask a few questions
relating to your purchase and then issue you with a Returns Authorisation
Number which you must write on the outside of your package when sending the
goods back. Failure to do this will significantly delay processing of any
returns.
The product you wish to return must be in a saleable
condition and in its original, undamaged packaging. The overall condition of
the returned product will be considered when making a refund, when the
product(s) are delivered until the time of return we must expect a level of
"Reasonable Care". The refund will be credited to the credit card holder’s
account. If we find that the product has not been returned to us in fully resalable
condition, we reserve the right to refuse a refund on the item
If you are returning an item due to a fault, in accordance
with our refunds policy, we will also refund the delivery charge. If you return
a damaged or faulty item from an order consisting of more than one item, we
will only refund you the cost of the faulty item. We will refund the price of
the returned item as soon as we receive it. A refund of the delivery charge
will only be given if the item is found to be faulty, damaged or
incorrect.
If you are unhappy with a pair of curtains which you have
purchased please do not pull the strings as this will make them
unsaleable.
Items such as pillows, duvets, sheets, mattress protection, mattresses & mattress toppers are unable to be returned or exchanged due to hygiene reasons.
Items that require a small amount of self-assembly, for
example curtain poles, must be returned unassembled and with original
packaging.
Where you are returning an item within the seven day cooling
off period, please note we will only refund the value of the product and not
the delivery charge.
"Reasonable Care" is defined as looking after the
product(s) in your care in such a way as to allow the product(s) to be returned
to Harry Corry Interiors for refund with the product(s) in perfect condition
for use in another sale.
We have two options when you are returning goods;
Saleable condition is defined as the way in which you would
expect to find the product in a store and be happy to proceed with a purchase.
We suggest that all products are viewed in their original
packaging when deciding if the design and colour are suitable before opening
the packaging. Should the packaging be opened then the item is returned we are
still happy to offer a full refund so long as the product and packaging are in
saleable condition. This will help ensure that you are taking "Reasonable
Care" with the products while they are in your care.
1. Bring the item to any post office and send it recorded
delivery, remembering to write your order number on the package.
2. If you live near one of our retail outlets you can bring
the goods, fully packaged and in a re-saleable condition with your order
confirmation email and the shop will return the item free of charge for you.
Please allow a week after leaving the item with the store for it to arrive at
our Head Office. You can find a full list of our retail outlets in our
"Store Finder"
If using options one or two please address the parcel:
Web Returns Department
Harry Corry Interiors
Units 11-14 City Business Park,
Dunmurry.
BT17 9GX
Northern Ireland.
We suggest that all parcels sent to us using the post office
are returned using recorded delivery for your protection. If the item(s) is
being returned through Parcel Force it is returned to us using their recorded
delivery option.
CLICK & COLLECT
Click & Collect is a free online service
now available in your local Harry Corry store. Simply follow these
instructions to benefit from this service.
Step 1. Select the product you want to buy, add to your ‘Shopping
Bag’ and head over to the checkout.
Step 2. Select the ‘Collect in Store (Free)’ option
underneath your Shopping Basket
Step 3. ‘Select Your Country’ from the drop down menu, then
your ‘Town/City’ from the drop down menu to the right. This will then prompt
you to select which store you would like to collect from.
Step 4. Once you complete the payment for the item we will
contact you to let you know we have received your order.
Step 5. Wait until we contact you by email letting you know
that your item is available to collect. Once you have received your email pop
in store at your leisure.
Step 6. If your items are not available in your selected store then our warehouse will make arrangements to send them there within the 7 day period.